Frequently Asked Questions Regarding COVID-19 and PVSchools

General Information About COVID-19

Click on any of the following frequently asked questions to read our answer:

What is the coronavirus disease or COVID-19?

Coronavirus disease 2019 or COVID-19 is a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronaviruses are a large family of viruses. There are several known coronaviruses that infect people and usually only cause mild respiratory disease, such as the common cold. Visit the Centers for Disease Control and Prevention's website to learn more about COVID-19.

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

How does the virus spread?

COVID-19 is thought to spread mainly through respiratory droplets produced when an infected person coughs or sneezes, similar to how flu spreads.

Can someone who has COVID-19 spread the illness to others?

COVID-19 spreads similar to flu; therefore, if you are in close contact with someone who is actively sick with COVID-19 for an extended period of time, you are at an increased risk of getting sick. For example, closer than 6 feet to a sick individual for more than 10 minutes.

What if my child or I are experiencing flu-like symptoms and are worried we might have COVID-19?

If you think you or your child were exposed to COVID-19 and feel sick with fever, cough, or difficulty breathing, you should contact a healthcare provider. Before you go to a doctor’s office or emergency room, call ahead and tell them about your symptoms. Cover your nose and mouth with a mask BEFORE you enter the healthcare facility for medical evaluation.

Avoid contact with others while sick. Do not travel while sick. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Wash hands often with soap and water for at least 20 seconds to avoid spreading the virus to others. Use an alcohol-based hand sanitizer if soap and water are not available.

How can I talk to my children about COVID-19?

The National Association of School Psychologists (NASP) has some resources that may be helpful in talking to your family: Visit the NASP website.

PVSchools Response to COVID-19

Click on any of the following frequently asked questions to read our answer:

I heard there is a student/staff member at my school that has tested positive for the coronavirus. Is this true?

Though we are unable to share details about the personal medical history of individual students or staff, PVSchools has not been notified by Maricopa County Department of Public Health (MCDPH) of confirmed exposures at our schools or within our school district.

Is PVSchools allowing the renting of district facilities? If not, will refunds be given to those that have rented?

PVSchools has canceled the renting of district facilities until further notice. Groups and individuals that are needing refunds should contact Community Education staff: Visit our Facility and Field Use webpage.

School and Program Closures

Over spring break, PVSchools announced schools would be closed indefinitely. On March 30, Gov. Doug Ducey and Superintendent of Public Instruction Kathy Hoffman announced the closure of all Arizona schools through the end of the school year. While this is disappointing for all of us, it is a necessary step in stopping the spread of COVID-19.

Learn more about the logistics of school and program closures in our district by clicking on any of the following questions to read our answer:

With schools closed, will PVSchools have to add more days to the school year?

On March 27, Governor Ducey signed House Bill 2910. Under the bill, we will not be required to extend the number of school days or make up the days missed after the statewide closures end.

With schools closed, what will happen with statewide testing that was scheduled?

Per the Arizona Department of Education, statewide assessments, such as AZMerit, are canceled for this school year.

Will students participate in online learning?

Beginning March 30, teachers will begin monitoring and facilitating online learning using Google Classroom, GSuite, and other tools as necessary. Students and families will receive instructions and more details directly from their school. Visit our Distance Learning website for more details.

I don't have Internet access at home. What should I do?

For qualifying students at Title schools and/or with Free and Reduced Lunch Eligibility, Cox has a program called Connect2Compete which provides the first two months of service free, and for $9.95/month thereafter. There is no installation fee, no modem fee, and no cancellation fee. Call Cox directly at 855-825-1466. If Cox needs verification of your eligibility, they will ask you to contact PVSchools at 602-449-2392, so that we can verify eligibility and then notify Cox. Please note that the PVSchools Title I Department has already started the application process to the state and federal government for extended support. While we can't commit at this time, we are hopeful grant funds can continue this connectivity.

For all other families and teachers, Cox also has an Internet Starter Kit at $19.55/month to try to help during this time. Contact Cox at 855-825-1466 for installation and questions.

If our family doesn’t have the ability or access to participate in online learning, will printed materials be available?

To help provide learning opportunities for students who may not have the ability or access to participate in online learning, printed educational resource packets will be available for pickup starting Monday, March 30, from 9 a.m. to 11 a.m. and then every two weeks on Mondays at our sites that are distributing meals. In addition to the locations to pick up materials, packets can be printed from home. Visit our Distance Learning website to print the packets or to find details regarding the pick-up locations.

My child needs to check out a computer for distance learning. How can we obtain a device?

Principals will be contacting parents/guardians with dates, times, and details to pick-up a computer device if your child is still in need of one.

I'm not sure how to get started with continuing learning for my child. Whom should I contact first?

Your child's teacher is the best first contact. Email is the current, preferred method. If you are not sure of your child’s teacher’s email address, please visit the website for your child’s school and click on “Our Staff” in the top menu.

With distance learning, how will grades be handled?

The following grading expectations have been established regarding grading, beginning the week of March 30:

  • For K-6 students, no final fourth quarter final grade will be calculated or posted. Scores and grades will be for parent’s information only. Students not submitting a learning activity will receive no mark, not a zero. Printed packets are not expected to receive feedback or grades.
  • For 7-12 students, not including Dual Enrollment or Advanced Placement classes, fourth quarter final grades will remain the same as third quarter grades. However, teachers have the discretion to increase a student’s fourth quarter grade if fourth quarter work reflects improvement. Students not submitting a learning activity will receive no mark, not a zero. Printed packets are not expected to receive feedback or grades.
  • For Dual Enrollment or Advanced Placement classes, fourth quarter and final semester grades should reflect learning from the fourth quarter, as evidenced by the assignments submitted. Final exam activities are teacher-optional, unless otherwise required by the dual enrollment college.
  • PVOnline Classes: Teachers will continue assigning learning activities and assignments per the course syllabus provided to students, grading and providing feedback on those assignments. They will also enter an April progress grade and report a final semester grade within Infinite Campus. Final exams will not be given. Final semester grades will reflect learning from 4th quarter, as evidenced by the assignments submitted.
  • Visit the Distance Learning website for more details.
With schools closed until April 30 and possibly longer, will high school athletic events be canceled?

The Arizona Interscholastic Association (AIA) announced that high school sports at all levels are canceled for the remainder of the school year, including the spring season and championships.

Will proms and graduations be canceled or scheduled for a later date?

All events such as performances, concerts, and festival sports for the duration of the school year are canceled. As of right now, graduations are not cancelled. We are currently evaluating potential solutions should we need to reschedule, postpone, or develop alternative formats. We know our students have worked hard for this milestone and want to make the best decision possible. Additional information regarding graduation ceremonies will be shared by the end of April.

Will PVSchools provide meals to children during the district closure?

PVSchools Nutrition & Wellness has begun providing meals to any child 18 years of age or younger, regardless of application status or school enrollment. Per USDA regulations, all children must be present at the time when picking up meals. Locations and details are included in the following document:

Learn more about free meals for students during school closures (PDF).

What about Advanced Placement (AP)?

The College Board recently announced new flexibilities for students enrolled in AP courses. These include:

  • Amended testing dates and procedures allowing students to test from home on an open-response, 45-minute assessment.
  • Resources to help support students to prepare for AP tests.
  • More information is available at AP's Coronavirus Updates page.
  • We will be working with our AP teachers to ensure we are providing the best support possible for students enrolled in AP courses.
What about dual enrollment classes?

Students in dual enrollment classes through Rio Salado will continue to earn credits for those courses, provided they complete the class work assigned by the teacher. Teachers will be in contact with students on how to access content and assignments.

With schools closed, how will employees be paid?

On March 17, 2020, the PVSchools Governing Board authorized to continuing paying employees for the time period of the school closure in order to maintain order in the community, reduce employee turnover, allow employees to care for the needs of their families, meet its contractual obligations, and increase morale for District employees during a time of national crisis.

Communication to Families

Click on any of the following communication FAQs to read our answer:

Will updated information be sent to parents in an email or will it just be on the website?

Yes, PVSchools is providing families with up-to-date information. This information is being sent via SchoolMessenger, the district’s emergency communications system, via an email and an auto-dialer. SchoolMessenger also has the capability for us to send text messages for emergency situations. Learn how to opt into text messages from PVSchools.

The district has developed a webpage that includes information that has been sent to families, links to resources, etc. The page will be updated as new information occurs. It can be accessed by visiting and clicking on the blue button labeled "Coronavirus Information" or the red banner at the top.

What if I’m not receiving the emails or auto-dialer that PVSchools is sending to families?

If you are not receiving either emails or auto-dialers or both, please email us at with the following information:

  • Parent’s first and last name
  • Student’s first and last name
  • Phone number that was provided on your child’s Emergency Card
  • Email address that was provided on your child’s Emergency Card

What if I have moved or have changed my email address or phone number?

If you have moved or have changed your email or phone number after school started in August, you can update this information on your child’s Emergency Card online. Please follow these steps to update your child's Emergency Card online:

  • Go go
  • Select "More" and then "Annual Update." (You may also click the Annual Update link on the Announcement Page.)

Need help? Download the Parent Portal Annual Update Instructions (PDF).

Community Education Programs

For questions regarding programs supported by our Community Education department, we have created a separate webpage that answers their COVID-19-related FAQs:

View Our Community Education FAQ